2038 Privacy Policy — How your information is protected
The 2038 platform places the highest importance on protecting your personal information. This policy explains what information is collected, how it is used, and your rights.
What information is collected?
Account and identification information
- Name, date of birth & gender — for age verification and account creation.
- Mobile number and email address — for login and communication purposes.
- National ID or passport details — required for identity verification.
- Residential address — to comply with applicable laws.
Device, payment, and usage information
- Device type, operating system, and browser version.
- IP address and approximate location.
- Records of bKash, Nagad, or Rocket transactions (BDT). Card numbers or full payment credentials are not stored.
- Game history and session information on the platform.
What purposes is the collected information used for?
2038 uses your data only for specific and legitimate purposes. Key uses are outlined below:
- Account management: For login, identity verification, and security purposes.
- Transaction Processing: To complete deposit and withdrawal requests.
- Customer Support: To resolve your questions or issues.
- Fraud prevention: To detect unauthorized access and suspicious activities.
- Legal Obligations: To fulfill requirements of applicable regulatory authorities.
- Service Development: To improve platform experience and performance.
How cookies and tracking technologies are used?
The 2038 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Essential for maintaining login sessions and core platform functions. These cannot be disabled.
Stores language preferences, game settings, and other personalized experiences.
Helps us understand which pages are most used or where issues occur.
Prevents cross-site request forgery and other security threats.
You can disable unnecessary cookies via your browser settings, but this may limit some platform features.
Data retention, security, and sharing with third parties
Data retention and security
2038 stores and transfers your data using SSL encryption. Firewalls and security monitoring are active at the server level. Data is retained while your account is active and kept for a legally required period after account closure.
In case of a data breach, affected users will be notified in accordance with applicable laws.
Sharing information with third parties
2038 does not sell or rent your data. However, limited information may be shared in the following cases:
- Processing payments via bKash, Nagad, or Rocket.
- With game providers — only for managing games.
- Based on formal requests from authorities in legal investigations.
- For risk analysis in fraud prevention services.
What rights do you have regarding your data?
2038 believes you should have full control over your own information. You can exercise the following rights:
- Right of access: You have the right to request a copy of the information we hold about you.
- Right to correction: Right to request correction of inaccurate or incomplete information.
- Right to deletion: Request deletion of your information under specific circumstances.
- Right to Limit Processing: Request to limit the use of your information.
- Right to data portability: Right to receive certain data in a portable format.
To exercise these rights or to learn more about policy changes, please contact our support team. 2038 will make every effort to respond to your request within 30 business days.
Policy changes and contact methods
2038 may update this Privacy Policy from time to time. In case of significant changes, a notification will be sent to your registered mobile number or posted on the platform. Continuing to use the platform after the updated policy is published means you accept the new terms.
If you have questions about this policy, please reach out to us FAQ section View or contact directly.
Mon–Sun, 9 AM – 11 PM